Customer Complaint Submission
At Amstelfy Technical Solutions, we are committed to providing impartial, transparent, and high-quality certification and testing services in accordance with ISO/IEC 17065. As part of this commitment, we welcome all customer complaints and treat them as valuable input to improve our processes and services.
If you have concerns regarding our certification activities, testing services, personnel, certified products, certification decisions, or any aspect of our conformity assessment operations, you may submit your complaint using the form below.
All complaints are handled fairly, confidentially, objectively, and in a timely manner, following our documented complaint-handling procedure. You will receive an acknowledgement of your submission and be informed of the outcome once the investigation is completed.
We appreciate your cooperation and feedback in helping us maintain the highest standards of quality and integrity.
GDPR Privacy Notice
By submitting this form, you acknowledge that Amstelfy Technical Solutions will process the personal data you provide for the purpose of handling and investigating your complaint in accordance with ISO/IEC 17065 requirements.
Your personal data will be processed on the lawful basis of legitimate interest and, where necessary, legal obligation. We will retain your information only for as long as required to fulfil the purpose of the complaint investigation and to comply with applicable regulations.
Your data will be treated confidentially and will not be shared with any third parties except where required to fulfil the investigation or by law.
You may request access, correction, restriction, or erasure of your personal data. For GDPR inquiries, please contact: info@amstelfy.com